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F.A.Q.

Frequently Asked Questions

Questions? Need information? Looking for an answer?

Below are the answers to Frequently Asked Questions about Vintage Leftovers’ Policies & Terms of Service.

If you still can’t find the answer you’re looking for, contact us here. We usually respond within 24 business hours.

 

■ HOW DO I PLACE AN ORDER?

■ WHAT ARE YOUR SHIPPING RATES & SERVICES?

■ WHAT ARE YOUR TERMS & CONDITIONS?

■ DO YOU OFFER ANY SHOPPING DISCOUNTS?

■ HOW CAN I RETURN AN ITEM?

■ WHAT DO I  NEED TO KNOW ABOUT VINTAGE MERCHANDISE?

■ HOW IS MY PRIVATE INFORMATION PROTECTED?

■ WHAT IS YOUR COPYRIGHT AND TRADEMARK DISCLOSURE AND COMPLIANCE 

■ THE ANSWER ISN’T HERE. HOW CAN I CONTACT YOU?

 

 

■ HOW DO I PLACE AN ORDER?

 

WE ACCEPT ORDERS BOTH ONLINE AND BY MAIL ORDER.
 
 
ORDERING ONLINE is secure, fast, and easy using our shopping cart! You can use our payment processor, PayPal, to pay with MasterCard, Visa, American Express, or Discover without having a PayPal account. And if you do have a PayPal account, you can pay with credit cards and more!.

Payments are made directly to PayPal, the world’s premier electronic payment solution, and not through this site. We never see your credit card or banking information. After you pay, PayPal notifies us that you made a payment.

If you would like to use PayPal, but don’t know how, please click here to follow this easy guide.

After placing an order, you will receive an Order Confirmation email.

As soon as your payment has processed, you will receive a Shipping Notification email to let you know when your order will ship. Orders usually ship as soon as payments have processed. Orders ship to the address sent to us by PayPal.

New York State sales tax will be applied to orders that ship within New York State.

Only U.S. funds drawn from a U.S. bank are accepted.

 

MAIL ORDERS are accepted by filling out the form found here (you may print and fill out the form or write out all of the requested information on a sheet of paper).

We accept US Postal Money Orders from a U.S. Post Office only or Personal Checks using funds drawn from a U.S. bank, (made payable to Gloria Nash, Vintage Leftovers).

Mail your order form along with your full payment to:

Vintage Leftovers
Attn: I. Schulhof, Orders
P.O. Box 737316
Elmhurst, NY 11373

 

After we receive your order, you will receive an Order Confirmation email.

New York State sales tax will be applied to orders that ship within New York State.

Only U.S. funds drawn from a U.S. bank are accepted.

We cannot be held responsible for any incomplete or incorrect orders received.

At this time, we are unable to accept PayPal or credit cards through the mail.

 

■ WHAT ARE YOUR SHIPPING RATES & SERVICES?

 

*ALL ORDERS PAID WITH PAYPAL SHIP WITHIN 24 HOURS OF EVERY BUSINESS DAY*

 

We ship orders only in the 48 U.S. contiguous states, and only to a street address; we cannot send orders to P.O. Boxes. Please read full Terms and Conditions below.

Orders are shipped via USPS with First Class, Priority, Media, or Parcel. Determination of service used is based on size and weight of the item(s). Our experience has shown these services to extremely fast and reliable.

Individual listings will clearly note if other fees have been included in the cost, such as signature confirmation or insurance.

 

A USPS DELIVERY CONFIRMATION NUMBER is included with every order that we ship. As soon as your order is ready to ship, a Shipping Notification email will be sent to notify you of the Delivery Confirmation number so you may check the delivery status of your order.
 
All orders are securely packed for safe travel to you!

 

Orders ship as soon as payments have been processed:

—-Online orders ship within one business day of receiving payment notification from PayPal.

—-Orders with USPS Money Orders ship the following business day.

—-Orders with Personal Checks ship in 7-14 business days.

 

INSURANCE fees are included in the cost of some items. Individual listings will note when USPS Insurance fees have been included.

 

USPS SIGNATURE CONFIRMATION fees will be charged on some items. Individual listings will note when USPS Signature Confirmation fees have been included.   Please note that this service requires a signature at the time of delivery.

 

If you prefer another delivery method (e.g., USPS Expedited, UPS, FedEx), please call or email us first, prior to using the shopping cart. Also note that additional charges will apply.

 

■ WHAT ARE YOUR TERMS & CONDITIONS?

 

The following limitations detailed below apply to all promotional offers and non-promotional orders from Vintage Leftovers:

Orders can only ship to the 48 U.S. contiguous states.

Orders can only be sent to a street address (no shipping to P.O. Boxes).

Free shipping and promotional shopping discounts are valid only on orders where a single payment is made at one time.

Free shipping and promotional shopping discounts are valid only when shipped to single address.

We reserve the right to disqualify any item(s) from any promotional shipping or shopping offer. Any such disqualification will be clearly stated in the item’s individual listing.

We reserve the right to cancel any promotion at any time.

Prices are subject to change without notice. Any price discrepancies due to technical issues cannot be honored.

Any shipment that is refused delivery will be charged a return shipping fee and this will be deducted from the refund.

Orders cannot be accepted for shipping to P.O. Boxes, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or Military APO/AFO/FPO addresses.

At this time, International orders are not accepted.

All offers void where prohibited.

 

 

■ DO YOU OFFER ANY SHOPPING DISCOUNTS?

Yes, we do! Details coming soon! 

 

 

■ HOW CAN I RETURN AN ITEM?

 

If you are not 100% satisfied with your order, you may contact us within seven (7) days of receiving an item(s) to return it in its original condition, packed in original box with all parts and packaging materials as it was shipped to you. Prior to returning an item, we require you to contact us here to obtain your “Return Authorization Number.”

Returns are not accepted and refunds cannot be issued for some items as is explicitly stated in individual listings. These items include books, media, CD’s, bedding, clothing, and shoes, all of which are sold in “as is-pictured” condition.

We recommend returning item(s) via USPS, UPS, or FedEx. To ensure that items lost or damaged in transit will be reimbursed, please purchase Delivery Confirmation and insurance; buyer assumes all risk for uninsured item(s). Seller is not responsible for lost items. Returns should be postmarked within 30 days of order date.

We issue refunds in the same form as initial payment. If you paid with PayPal, your account will be credited; if you paid with a check or money order, we will send you a refund check. Refunds are issued for the full purchase price of the item only; return shipping and insurance fees cannot be reimbursed unless the return is a result of our error.

Restocking fees are not charged unless an item is returned in a condition other than how it was sent originally. For example, an item sent in an unopened package that is returned to us opened will have a 30% fee deducted from the refund due to the item’s decrease in value.

Any shipment that is refused delivery will be charged a return shipping fees and this will be deducted from the refund.

If a returned item(s) from an order that qualified for free shipping, flate rate shipping, or a promotional shopping discount causes the original order to drop below the amount needed for the promotional free shipping, then the Standard Shipping fee will be deducted from the refund.

 

 

■ WHAT DO I NEED TO KNOW ABOUT VINTAGE MERCHANDISE?

 

We guarantee that items sold by Vintage Leftovers are authentic, high-quality vintage collectibles. We stand behind our products with a 100% money-back guarantee. We encourage you to contact us for detailed information or additional photographs of specific items. Any item that is a reproduction will be clearly described as such in its listing.

Most of the items listed on our website have been stored in a climate-controlled environment for over three decades.  Vintage quality items, by definition, are not new in terms of “time.” Items listed in “new” condition are items that have not been handled since their time of manufacturing, yet may exhibit signs of wear or other imperfections due to the natural effects of aging, which vary with the materials used (e.g., paper, metal, plastic, etc.). It is normal for vintage items, by their nature, to show some degree of wear.

Most of our items are left in “found condition” and are sold in “as is-pictured” condition. This means that items have not been cleaned or altered unless otherwise noted. Vintage items such as jewelry and watches may need to be cleaned and may also have issues with functioning, thus may need to be serviced or repaired. Vintage Leftovers is not responsible for any results of these services or repairs.

 

—-PRODUCT IMAGES & DESCRIPTIONS

To guarantee that an item(s) you purchase is described using the most accurate words, scans, and/or photographs, every item is given its own unique listing and title. Multiple quantities of similar items are also listed and labeled separately if they vary by grade or condition.

Grading is a subjective art; therefore, prior to making a purchase, we recommend that you examine the actual images and descriptions we have created for an item in order to determine its condition. We go to great lengths to provide clear scans and/or photographs and unbiased, detailed descriptions with physical dimensions and other pertinent information. While obvious defects and flaws are noted, we may inadvertently overlook slight imperfections. Feel free to contact us with your questions or concerns.

Unless otherwise stated, no toys or items sold by Vintage Leftovers are suitable for children 3 years old or younger.

Listings for vintage clothing items include measurements. Be aware of size issues for items manufactured long ago.

Vintage Leftovers is not responsible for items purchased for their scrap metal value. Our items are weighed in ounces rather than grams, and include the weight of the item’s screws, etc. Also keep in mind that most smelting processes cause significant weight lost after melting.

We make errors! We would appreciate hearing from you if you notice these errors, typos or misidentified items, images, or descriptions. And we’d love to hear from you if you can provide more accurate or detailed information about any of the items or brands discussed on this site.

 

 

■ HOW IS MY PRIVATE INFORMATION PROTECTED?

Your privacy is important! We respect all of your personal information and will never share it with anyone.

 

—-EMAIL NOTIFICATIONS & MAILING LISTS

We only collect the information we need to complete your order or to contact you regarding the order, such as emails confirming the order or notifying you that it has shipped.

Customers may opt-in to subscribe to our mailing list to receive infrequent emails about new item listings, new blog articles, discounts, coupons, or other offers.

When subscribing to our email list, you can ensure that you will receive our communications by adding our e-mail address to your e-mail safe list or address book.

Customers who request to no longer receive such emails may easily opt-out of receiving all future mailings from us by clicking on the link given in the email sent. One final email will confirm that they are no longer subscribed.

Subscribers may also choose to opt-out of receiving any email from us by clicking here to contact us using our website form, email, postal mail, or by telephone.

 

—-COOKIES

The use of cookies is standard on today’s Internet. Most websites use cookies to better understand how visitors navigate the website. Vintage Leftovers makes use of these cookies in order to track website visitors’ traffic patterns.

We use cookies to generate anonymous data to help us improve how visitors experience our website. A cookie never collects personal identifying information, but is used to tracks the flow of traffic through a site. It also tracks which products have been added to the shopping cart.

Most browsers automatically accept cookies; however, you can make changes in your browser to prevent this or to notify you whenever you are sent a cookie. This gives you the option to choose whether or not to accept cookies.

 

—-TESTIMONIALS & STORIES

Vintage Leftovers enjoys hearing from customers. Sharing positive comments about the purchases you make from us is considered to be consent to allowing us to display your comment, in whole or in part, on the Vintage Leftovers website. We identify the source of any comment only with initials and location, and never with a full name.

 

 

■ WHAT IS YOUR COPYRIGHT AND TRADEMARK DISCLOSURE AND COMPLIANCE?

The purpose of all written content on the Vintage Leftovers website is solely informational. We are not affiliated with any of the companies, corporations, manufacturers, or brands that are represented by the products, images and information presented here. All trademarks, trade names, service marks, logos, and registered brands, represented on this website are the sole property of their respective owners; their appearance should not be construed as an endorsement of any kind.

©All content on the Vintage Leftovers’ website, Vintage Leftovers, the Vintage Leftovers logo, “Burger Bite,” and “Hungry Dog” are the property of Vintage Leftovers unless otherwise noted. All rights reserved. 2012 ©

Questions regarding the use of trademarks or copyrights displayed on this site may be addressed to:

Vintage Leftovers
c/o I. Schulhof
P O Box 737316
Elmhurst, NY 11373
USA
 

Written permission must be obtained to use any of the content on this site.

 

 

■ THE ANSWER ISN’T HERE. HOW CAN I CONTACT YOU?

Questions? Problem? No problem—Just contact us here! Emails answered within 24 business hours!

You may contact us by filling in our website form here. Or, you can contact us by email, telephone, or mail using the information below:

• EMAIL

Click here to use our Contact form

• PHONE

718-760-1507  (between 8 am – 6 pm EST, Mon – Fri)

• MAIL
Vintage Leftovers
c/o I. Schulhof
P.O. Box 737316
Elmhurst, NY  11373
USA

 

Copyright © 2012-2017 - Vintage Leftovers - Gloria R. Nash - All Rights Reserved ©