FAQS
FREQUENTLY ASKED QUESTIONS (FAQS)
Questions? Need information? Looking for an answer?
Below are answers to Frequently Asked Questions about Vintage Leftovers’ Policies & Terms concerning privacy, the website, and all sales.
If you still can’t find an answer, contact us here. We usually respond within 24 business hours.
Mid-Century American Roadside 2018 Calendar
■ HOW DO I PLACE AN ORDER?
■ WHAT ARE SHIPPING RATES & SERVICES?
■ WHAT ARE TERMS & CONDITIONS?
■ DO YOU OFFER DISCOUNTS?
■ WHAT IS THE RETURNS POLICY?
■ HOW DO YOU GRADE VINTAGE MERCHANDISE?
■ WHAT PROTECTS PRIVATE INFORMATION?
■ WHAT ARE COPYRIGHT & TRADEMARK DISCLOSURE & COMPLIANCE?
■ THE ANSWER ISN’T HERE. HOW CAN I CONTACT YOU?
■ HOW DO I PLACE AN ORDER?
ORDERS ACCEPTED BY PHONE, ONLINE, AND MAIL ORDER.
ORDERING ONLINE is secure, fast, and easy using our shopping cart! You can use our payment processor, PayPal, to pay with MasterCard, Visa, American Express, or Discover without having a PayPal account. If you have a PayPal account, you can pay with credit cards and more.
Stripe receives payments directly; we never see your credit card or banking information.
• After placing an order, you will receive an Order Confirmation email.
• As soon as a payment has processed, you receive a notification email. Orders ship to your confirmed address.
• New York State sales tax will be applied to orders that ship within New York State.
• Only U.S. funds drawn from a U.S. bank are accepted.
MAIL ORDERS are accepted by filling out the form found here (print and fill out the form or write out the requested information on a sheet of paper).
We accept US Postal Money Orders from a U.S. Post Office ONLY or Personal Checks using funds drawn from a U.S. bank, (payable to Gloria Nash, Vintage Leftovers).
Mail order form along with full payment to:
Vintage Leftovers Attn: I. Schulhof, Orders P.O. Box 737316 Elmhurst, NY 11373
•After we receive your order, you receive an Order Confirmation email.
• New York State sales tax is applied to orders that ship within New York State.
• Only U.S. funds drawn from a U.S. bank are accepted.
• We cannot be held responsible for incomplete or incorrect orders received.
■ WHAT ARE SHIPPING RATES & SERVICES?
*ALL PAID ORDERS SHIP WITHIN 24 HOURS OF EVERY BUSINESS DAY*
We ship only in the 48 U.S. contiguous states, and only to a street address; we cannot ship to P.O. Boxes.
Please read Terms and Conditions below.
Orders ship via USPS with First Class, Priority, Media, or Parcel Post. Service used is based on size & weight of item(s).
• USPS DELIVERY CONFIRMATION NUMBER is included with every order shipped. Email notification has a delivery confirmation number.
• All orders are securely packed for safe travel to you!
—-Online orders ship within one business day of receiving payment.
—-Orders with USPS Money Orders ship the following business day.
—-Orders with Personal Checks ship in 7-14 business days.
•INSURANCE fees are included for some items, which listing will note.
• USPS SIGNATURE CONFIRMATION fees are charged on some items; listing will note the fee.
Please note this service requires a signature at the time of delivery.
• If you prefer another delivery method (e.g., USPS Expedited, UPS, FedEx), please call or email first, prior to using shopping cart. Note additional charges will apply.
■ WHAT ARE TERMS & CONDITIONS?
Limitations detailed below apply to all promotional offers and non-promotional orders:
• Orders only ship to the 48 U.S. contiguous states.
• Orders can only be sent to a street address (no shipping to P.O. Boxes).
• Free shipping and promotional discounts are valid only on orders where a single payment is made at one time.
• Free shipping and promotional discounts valid only if shipped to single address.
• We reserve the right to disqualify any item(s) from any promotional shipping or shopping offer.
• We reserve the right to cancel any promotion at any time.
• Prices subject to change with no notice. Price discrepancies due to technical issues are not honored.
• Any shipment refused delivery is charged a return shipping fee that is deducted from the refund.
• Orders shipping to P.O. Boxes, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or Military APO/AFO/FPO addresses are NOT accepted.
• International orders are not accepted.
• All offers void where prohibited.
■ DO YOU OFFER DISCOUNTS?
We sometimes do!
■ WHAT IS THE RETURN POLICY?
If not 100% satisfied with an order, contact us within seven (7) days of receipt for return in original condition, packed in original box with all parts & packaging. Prior to return, we require you to contact us for Return Authorization Number.
• Returns are not accepted for items if stated explicitly in the listing. Sold “as-is” and not refundable are books, media, CD’s, bedding, clothing, and shoes.
• Return item(s) via USPS, UPS, or FedEx. Purchase delivery confirmation and insurance to ensure items lost or damaged are reimbursed. Buyer assumes risk for uninsured item(s). Seller is not responsible for lost items. Postmark all returns within 30 days of order date.
REFUNDS CAN BE ACCEPTED FOR UP TO 30 DAYS
• Refunds are issued for full price but shipping and insurance are not reimbursed unless return is due to seller error.
• No restocking fees are charged unless item is returned in a condition other than it was sent. Items sent in unopened package but returned opened has a 30% fee deducted from the refund.
• Shipments refused delivery are charged return shipping fees that are deducted from the refund.
• If a returned item(s) is from an order that qualified for free shipping, flat rate shipping, or a promotional shopping discount and the original order drops below amount needed for the promotional free shipping, the standard shipping fee is deducted from the refund.
■ HOW DO YOU GRADE VINTAGE MERCHANDISE?
Vintage Leftovers guarantees all items unless noted, as authentic and vintage. We stand behind our products with a 100% money-back guarantee. We encourage you to contact us for detailed information or additional photographs/scans of items of interest. Reproductions are clearly described as such.
Items stored in a climate-controlled environment over three decades are defined as vintage and not new although they could be defined as new if they had not been handled since manufacture. It is natural for vintage items to show wear or imperfections from aging, however, the quality varies with the materials used (e.g., paper, metal, plastic, etc.).
We leave our collectibles in “found condition” and sell “as is.” We do not clean or alter items unless noted. Vintage jewelry and watches may need to be cleaned or serviced and repaired. Vintage Leftovers is not responsible for outcomes of any service repair before or after a sale.
PRODUCT IMAGES & DESCRIPTIONS
Grading is a subjective art; therefore, prior to making a purchase, contact us with concerns. We describe items using accurate words, scans, and/or photographs, which include close-ups of any defects. Each item has a unique listing and title. If grade and/or condition vary we list and label multiple quantities of items separately. We provide scans and/or photographs and unbiased, detailed descriptions that include physical dimensions and all pertinent information.
LIMITATIONS OF VINTAGE GOODS
• Unless otherwise stated, no toys or items sold by Vintage Leftovers are suitable for children 3 years of age or younger.
• Listings for vintage clothing items include measurements. Size issues may occur with items manufactured long ago.
• Vintage Leftovers is not responsible for items purchased for scrap metal value. We weigh items in ounces not grams, and include the weight of screws, etc. Keep in mind smelting processes cause significant weight loss after melting.
• We make errors! We appreciate hearing from you if you notice errors, typos, or misidentified items, images, or descriptions. Let us know if you have more accurate or detailed information about any item or brand shown on this site.
■ WHAT PROTECTS PRIVATE INFORMATION?
Your privacy is important! We respect personal information and never share it.
—-EMAIL NOTIFICATIONS & MAILING LISTS
We only collect information needed to complete an order or to contact you regarding the order, such as confirming the order or notifying you about shipping.
Customers may opt-in to subscribe to our mailing list to receive infrequent emails about new item listings, new blog articles, discounts, coupons, or other offers.
When subscribing to our email list, ensure you will receive our communications by adding our e-mail address to your e-mail safe list or address book.
Customers who request to no longer receive such emails may easily opt-out of all future mailings by clicking the link in the email we will send.
Subscribers may also choose to opt-out of receiving any email from us by clicking here to contact us using our website form, email, postal mail, or by telephone.
—-COOKIES
The use of cookies is standard on today’s Internet. Most websites use cookies to better understand how visitors navigate the website. Vintage Leftovers makes use of these cookies to track website visitors’ traffic patterns.
We use cookies to generate anonymous data to help us improve how visitors experience our website. A cookie tracks traffic flow and shopping cart contents.
Most browsers automatically accept cookies; however, you can make changes in your browser to prevent this or to notify you whenever you are sent a cookie. This gives you the option to choose whether or not to accept cookies.
—-TESTIMONIALS & STORIES
Vintage Leftovers enjoys hearing from customers. By sharing your comments about purchases with us you consent to allow us to display it, in whole or in part, on the Vintage Leftovers website. We identify the source of comments with initials and location, but never by full name.
■ WHAT ARE COPYRIGHT & TRADEMARK DISCLOSURE & COMPLIANCE?
The purpose of all written content on the Vintage Leftovers website is solely informational. We have no affiliation with the companies, corporations, manufacturers, or brands represented by the products, images, and information on our website. We do not endorse either for or against any trademarks, trade names, service marks, logos, or registered brands displayed on our website as they are the sole property of their respective owners.
• All content on the Vintage Leftovers’ website, the Vintage Leftovers logos, “Burger Bite,” and “Hungry Dog” are the property of Gloria R Nash, with all rights reserved unless otherwise noted.
• Questions regarding use of trademarks or copyrights displayed on this site may be addressed to:
Vintage Leftovers c/o I. Schulhof P O Box 737316 Elmhurst, NY 11373 USA• Strict written permission must be obtained to use any of the content on this site.
■ THE ANSWER ISN’T HERE; HOW CAN I CONTACT YOU?
Questions? Problem? No problem—Just contact Vintage Leftovers here!
Emails are answered within 24 business hours!
Contact us by filling in our website form.
Or, contact us by telephone, or postal mail using the information below:
Click here for our Contact form
• PHONE
929-350-8308 (between 8 am – 6 pm EST, Mon – Fri)
• MAIL Vintage Leftovers c/o I. Schulhof P.O. Box 737316 Elmhurst, NY 11373 USA
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